TERMS & CONDITIONS
Will I incur any extra charges if my plane is delayed?
No, we will track your plane's progress when it is in the air and send your vehicle just in time.
Extra charges and Tolls
Any Bridge Tolls, Road Tolls, or Park Tolls are included in the instant online quotes.
Car with Driver Service VS Personal Transfer?
Car with Driver service rate is indicated for trips in Paris and 50 miles around with unlimited mileage and minimum duration of 3 hours. If you need a transfer from point A to point B, please use our "Taxi Address Search" or "Airport Transfers". If you need Car with Driver service for a distance longer than 50 miles around Paris, please ask for a quote.
Cancellation Policy
We will accept any cancellation made as long as there is at least 2 hours notice without any fine. The fine is rated 100% in case of No-show. The cancellation must be made via an email to which you will receive confirmation by us or by a phone-call if you don't have internet connection.
Booking Amendment Policy
Any amendment must be made via an email to which you will receive an email confirming the amendment or by telephone. Amendment with your driver may include extra charges or may be refused.
Car Type
If you book Economy class car, we reserve the right of providing similar or an upgraded car-type if your chosen vehicle is unavailable.
When will I receive confirmation of my booking?
You will receive a welcome email containing your login and password on your first booking with us. You will automatically receive a 'Your Booking' email for the journey(s) you have booked. Then you will receive a manual email from our manager when the journey has been assigned to a driver. This will contain the pick-up instructions and the driver’s telephone number.
What happens if I haven’t received confirmation and my service is imminent?
Please call +33 6 98 27 20 02 and we will deal with your booking as quickly as possible.
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